StyleQ
FOR STYLEQ STYLISTS

Stylist Code of Conduct

When you take a StyleQ appointment you represent our brand. The goal is simple. Residents feel calm, cared for, and respected every single appointment.

Independent contractor note

This is not an employment policy. It is the standard for how StyleQ appointments are delivered. You run your own business. You are responsible for your license, insurance, taxes, tools, and supplies.

THE STYLEQ STANDARD

Every resident should feel

Seen
Safe
Respected
Cared for

Before you start

  • Give yourself enough time to arrive, set up, and start on time. Aim for 10 to 15 minutes early.
  • Look the part. Clean, professional, and simple. Calm energy.
  • Check in with staff if needed. Mobility, dementia considerations, sensitivities, contraindications.
  • Keep your setup neat. No clutter.

Greeting the resident

  • Warm greeting. Ask permission.

    Hi [Name], I’m [Stylist] with StyleQ. Is now still a good time for your service

  • Share the plan calmly in one or two sentences before you touch hair, hands, or face.
  • Ask simple preference questions.

    Would you like it shorter today or keep it the same

    Want quiet while I work or would you like to chat

During the service

  • Slow down. Match the resident’s pace.
  • Keep your voice low and steady.
  • No baby talk. No jokes about age, health, or appearance.
  • Avoid sensitive topics unless the resident brings it up.
  • Offer choices.

    Would you like

  • Narrate changes before you do them.

    I’m going to tilt your chair back a little

  • If a resident is anxious or confused
    • Keep it simple
    • One step at a time
    • Ask staff for support if needed
    • Repeating communication is common

Dignity and privacy

  • Ask before touch, especially around face and head.
  • Keep clothing covered. Cape and towel placed well.
  • No resident gossip. Ever.
  • Keep resident information private.

Safety and sanitation

  • Wash or sanitize hands before and after each resident.
  • Disinfect tools between residents. Follow state board rules.
  • Confirm allergies and sensitivities when relevant.
  • Waxing or skin services. If anything feels risky, do not proceed. Flag it to Chantel.

Delays, discomfort, changes

  • Running behind. Tell the StyleQ or facility contact right away. Keep it calm and respectful with the resident.
  • If a resident says it hurts or looks uncomfortable. Stop. Adjust. Ask permission to continue.
  • If someone asks for something outside the pilot. Acknowledge it and send it to Chantel. Do not promise add ons.

Closing

  • Show the result. Invite a small adjustment.

    How does that feel. Anything you want tweaked

  • Keep compliments respectful and grounded.

    That shape looks great on you

  • Direct next steps to Chantel or staff if scheduling is not set.

Non-negotiables on StyleQ appointments

  • No rushing
  • No disrespectful comments about a resident’s hair, body, or health
  • No discrimination, harassment, bullying
  • No working under the influence
  • No pricing or billing conversations unless Chantel tells you to for that event
  • No photos or names shared without written permission and facility approval when required
  • No soliciting residents or families for non StyleQ work

Escalation

If anything feels unsafe or unclear, pause and contact Chantel or facility staff right away. Report any mishaps, concerns, or incidents directly to Chantel.

Chantel@bookstyleq.com